Dialpad, through Obsidian X
AI agents that handle customer work. A dialer that works your lists.
Get Dialpad through us and our AI Connect app is free. Calls, recaps and dialer results land in the CRM your team already uses. For teams that make or take calls and work from a CRM.
New: Dialpad and Ada
Dialpad and Ada are combining
On November 4, 2026, Dialpad and Ada announced they are joining forces to build what they call the agentic operating system for customer work. The goal: an AI agent that handles the customer's task and hands off to your people when needed. The two products are still being brought together.
What Ada's AI agents do today
Does the work, across channels
Ada describes its AI agents handling complex, multi-step customer work across voice and digital, from a cancelled flight to a billing dispute.
In production at scale
More than 500 AI agents running across voice, messaging, email and social, in more than 130 languages.
Calls the customer first
Proactive Outreach lets the AI agent place the outbound call, for example to follow up on a case or an order. Available today for Ada customers.
Asks a person, then finishes
Ada Consult lets the agent ask a colleague for approval or input, then continue the task. In early access for Ada customers.
Where it stands
Dialpad says more roadmap details are coming in the months ahead, and it is onboarding new businesses from a waitlist. Tell us about your team. We will tell you what is available now, what is still on the way, and get you in line for it.
Sources, checked 13 Nov 2026: Dialpad press release, 4 Nov 2026, Ada on combining with Dialpad, Dialpad's Ada page. Features and availability are theirs to change; the links are the record.
Available today
The Dialpad Dialer works your list for you
Dialpad Dialer is a power dialer. It dials through a list and connects answered calls to an available rep, so your people talk instead of dialing.
What the Dialer does
- Voicemail detection, calling windows, attempt limits and an internal do-not-call list.
- Local numbers on outbound calls, as an option.
- Lists loaded from a file or built by rules.
With AI Connect, the list is already in your CRM
- Tag a contact, a saved list or a deal stage and it becomes a lead in a Dialpad dialer campaign within about a minute.
- The result of every call comes back on the contact.
- When someone opts out, the lead comes out of the dialer.
The Dialer needs the Dialpad plan that includes it. We tell you which one fits before you buy anything.
AI on every call
Dialpad writes the recap. AI Connect puts it to work.
Dialpad writes the transcript, the recap and the action items for your calls. AI Connect takes them from there.
Recap on the contact
The call, the recording when Dialpad records it, and the Dialpad AI recap land on the right contact in your CRM.
Action items become tasks
What was promised on the call turns into a task with a due date, so the next step does not depend on memory.
Outcomes move the deal
A call outcome can move the deal to the next stage and add the tags that start your workflows.
Key facts saved
Budget, timeline, objections and next step are pulled from the call and saved on the contact.
Follow-up drafted
A follow-up text and email are drafted from what was said, in the way your team writes. Nothing sends until a person reviews it.
Coaching on the right plan
Dialpad playbooks and live coaching are available on the Dialpad plans that include them. We tell you which.
The phone system underneath
One system for calls and texts
- A main line, departments and contact centers.
- Business texting on your Dialpad numbers, registered the way carriers require.
- Calls and messages in one app on desk phone, laptop and mobile.
- Click to call from the CRM, and the contact's record opens when they call in.
How it works
Three steps
- 1Tell us about your team. How many people are on the phones, what you use today, and which CRM you work from.
- 2We recommend and install. We recommend the Dialpad setup that fits, handle the order, and build it with you.
- 3AI Connect goes on, free. We turn on AI Connect and your calls, recaps and dialer results start landing in your CRM.
Why us
Why get Dialpad through Obsidian X
AI Connect is free
When your Dialpad comes through us, the app that connects it to your CRM costs nothing.
We set it up
Numbers, moving your existing numbers over, call routing, texting registration, the dialer and the CRM connection, done by our team.
We stay
The same team is there after the install, for changes, questions and new people.
We will say no
We are a telecom and IT advisor. If Dialpad is not the right fit for your team, we will tell you.
No CRM yet?
You do not have to change your CRM. If you want one, start here.
AI Connect works inside HighLevel today. If your team is on a spreadsheet or a CRM nobody updates, HighLevel keeps the customer record, the pipeline and the follow-up in one place, and every Dialpad call lands on it. Start a free 14-day HighLevel trial or read our plain guide to HighLevel. We earn a commission if you sign up for HighLevel through links on this page. We are an independent affiliate.
Dialpad questions, answered plainly
Can my team use the Ada AI agents today?
Ada's AI agents are in production for Ada customers today. Dialpad and Ada announced on November 4, 2026 that they are combining, and have said more details on the combined product are coming. It is not yet a standard part of every Dialpad plan. Tell us about your team and we will tell you what you can use now and what is still on the way.
Is the Dialpad Dialer included in every Dialpad plan?
No. The Dialer needs the Dialpad plan that includes it, set up in a contact center. We tell you which plan fits before you buy anything.
I already have Dialpad. Can I use AI Connect?
Yes. AI Connect has paid plans for teams that already have Dialpad. The free plan is for teams whose Dialpad comes through Obsidian X. The AI Connect page has the details.
Do I have to change my CRM?
Can I keep my phone numbers?
Yes. We move your existing numbers to Dialpad as part of the setup, and register your texting numbers with the carriers.
What does Dialpad cost?
It depends on the plan and the number of people. Tell us about your team and we will give you a clear quote, with the plan named and what it includes.
Get Dialpad
Tell us about your team
How many people make or take calls, what you use today, and which CRM you work from. We will reach out with what fits. Prefer email or phone? info@obsidianx.tech or 469.436.3232.
Dialpad is a trademark of Dialpad, Inc. Ada is a trademark of its owner. HighLevel is a trademark of its owner. All are used here to describe products and compatibility. Obsidian X is an independent advisor; AI Connect for Dialpad is built and supported by Obsidian X.