Solutions

Every core system your business runs on, sourced competitively

We deliver a comprehensive suite of services designed to modernize your infrastructure and accelerate your business. Because we are vendor-agnostic, every solution below is sourced from 250+ vetted suppliers competing for your business.

A monumental glowing violet command citadel radiating beams of light to six technology constructs: a security shield, a cloud, a global network sphere, a connectivity array, an AI neural mesh, and a contact center headset

Telecom Expense Management (TEM)

Telecom Expense Management

Telecom expense management (TEM) is the disciplined audit of telecom and technology spend: circuits, SD-WAN, UCaaS, mobile, and the contracts behind them. ObsidianX runs a vendor-neutral TEM practice where analysts do the work, one that finds billing errors, recovers refunds, and renegotiates contracts, then helps you capture the savings. Most businesses save 15 to 30 percent, and the audit costs nothing upfront: the findings are yours either way.

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Communications

UCaaS & CCaaS

UCaaS (Unified Communications as a Service) puts your business phones, video meetings, and messaging on one cloud system. CCaaS (Contact Center as a Service) does the same for the calls and chats coming from your customers. ObsidianX works for you, not any vendor: 70+ voice and contact center suppliers compete for your business while we negotiate the pricing and terms.

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Contact Center

CCaaS

CCaaS (Contact Center as a Service) is cloud software that runs your customer service line: getting each caller to the right person, offering callbacks instead of hold, recording and scoring calls, with AI on the routine ones. Your phone system connects employees; CCaaS connects your customers. ObsidianX maps what your operation needs, then makes 60+ contact center suppliers compete for the platform.

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Connectivity

Managed Networks

Managed network services put the design, monitoring, and support of your business internet under one accountable provider: the lines, the Wi-Fi, and the automatic backup when something fails. ObsidianX is not that provider. We are the advisor who selects it, sourcing from 100+ connectivity suppliers, specifying real backup through more than one carrier, consolidating every location onto a single invoice, and staying on the account to hold the supplier to what it sold you.

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Intelligence

AI & Automation

AI and automation consulting puts artificial intelligence to work on jobs you can measure: answering and booking calls, helping your team during live conversations, handling routine requests automatically, and reading every customer interaction for patterns. ObsidianX scopes what your floor actually needs, has 40+ CX and AI suppliers compete to build it, and measures the results in your numbers, not the vendor's slides.

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Mobility

Managed Mobility Services

Managed Mobility Services (MMS) put the whole life of your company phones and tablets under one accountable provider: buying, setting up, securing, controlling the carrier bills, and recycling devices safely at the end. ObsidianX sources mobility across the AVANT portfolio, typically cutting mobile spend 15 to 30 percent while closing security gaps.

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Security

Cybersecurity (MDR/XDR)

MDR (Managed Detection and Response) puts a team of security specialists on watch around the clock, finding and containing attacks before they spread. XDR (Extended Detection and Response) connects the warning signs across your computers, network, cloud, and logins so nothing is missed. ObsidianX sources both from 100+ security suppliers, matched to your compliance requirements and budget.

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Multi-Site Networking

SD-WAN

SD-WAN (Software-Defined Wide Area Network) keeps multi-site businesses connected by steering traffic across several internet connections at once, switching paths automatically when one fails. It replaces expensive legacy MPLS circuits at a fraction of the cost. ObsidianX scopes and sources SD-WAN for multi-site businesses, including enterprise hardware like VeloCloud deployed at no cost.

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Cloud

Cloud & Migration

Cloud migration moves your applications and data from servers you own to cloud platforms like AWS, Azure, or Google Cloud. Done well, it trades big hardware purchases for a predictable monthly bill and makes outages easier to survive. ObsidianX plans the move, manages the migration, and keeps watching the cloud bill so it stays honest.

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Data Centers

Colocation & Data Centers

Colocation places your servers and network gear in a professional data center where the provider delivers power, cooling, rack space, physical security, and bandwidth. You keep full control of your hardware without building or running the facility. ObsidianX scopes power, space, and interconnection needs, then bids them across a vetted shortlist of data center operators at no cost to you.

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Vendor-agnostic advice. No quotas, no obligation, no pressure.