Managed Networks That Never Become Your Problem

A complete managed network engagement covers circuit sourcing and procurement, router and firewall management, secure Wi-Fi, proactive 24/7 monitoring, automatic failover, and consolidated billing and support. Those are delivered by the provider running the network. ObsidianX sits on your side of the table: we scope the requirement, run contract negotiation and rate benchmarking across 100+ connectivity suppliers before anything is installed, and hold the winner to the service levels they quoted.

Dedicated internet access (DIA) typically runs $300 to $1,200 per month for 500 Mbps to 1 Gbps depending on the building and available carriers, while broadband runs far less. The honest answer is address-specific, which is why ObsidianX pulls pricing from every carrier serving your location and lets them compete.

True redundancy requires last-mile diversity: two circuits from different carriers entering the building on physically separate paths, with SD-WAN or a failover appliance switching automatically. A second circuit from the same carrier on the same conduit is not redundancy. We specify and verify diversity on every deployment.

Yes. Because ObsidianX is vendor-agnostic with access to 100+ connectivity suppliers, including aggregators whose contracts reach hundreds of underlying carriers, we can source the best available carrier at each address nationwide and still consolidate everything onto a single invoice with unified management, as we did across 10 sites for HomeBoy Industries in Los Angeles.

There is no fixed threshold, and any provider quoting one is selling rather than advising. What matters is the shape of the connection, not the headline number. A business connection should be symmetrical, so uploads match downloads once your team is on video calls and pushing files to the cloud. It should carry a service level agreement with a stated repair time, because consumer plans have neither. And it should be sized against concurrent users and what those users actually do, since a floor running voice and video needs far less raw bandwidth than people assume but far more consistency. We size it against your actual usage rather than selling you the biggest circuit available.

Usually, but not automatically, and the honest answer depends on your building. Fiber gives you symmetrical speed, much lower latency, and far better consistency than coax or copper, which matters most for voice, video, and anything cloud hosted. The two things that decide it are whether fiber is already in the building and what the construction cost is if it is not. A lit building makes the decision easy. A building that needs a fiber build can carry a long lead time and a construction charge that changes the maths entirely, in which case a well designed broadband and wireless pairing often serves better in the near term. We check what is actually available at your address before recommending anything.

Most Wi-Fi complaints are not bandwidth problems, they are design problems. Holding up under real use comes down to enough access points placed against a survey rather than guesswork, wired backhaul to each one, separate networks for staff and guests so a visitor streaming video cannot degrade the point of sale, and management that lets someone see and fix a problem remotely. Coverage maps drawn from a floor plan alone tend to miss the walls, glass, and shelving that actually shape the signal. We make a site survey part of the scope so the provider designs against how the rooms are really used, rather than against a drawing.