Free Planning Tool

What could CX AI change on your cost line?

Nine inputs, sixty seconds, and an honest picture of what self service automation and agent assist could do to your contact center budget. Defaults are filled with safe mid-market estimates, so start by changing the numbers you actually know.

Current agent countLive agents handling contacts today.Contacts per agent per dayA safe mid-market estimate if you are not sure.Voice share of contacts%The remainder is treated as digital: chat, email, and messaging.Fully loaded cost per agent per year$Wages plus burden plus overhead, not wage only. US mid-market fully loaded commonly lands between fifty five and ninety thousand.CCaaS license per agent per month$Edit to your real seat cost.AI platform per agent per month$Assist, automation, and related CX AI tooling.Target self service and automation%Share of contacts contained without a human. Start conservative.Agent productivity lift%Assist, suggested replies, and summarization. A typical planning figure is around ten percent.One time implementation$Platform, integration, and training. Edit if you already have a quote.

Your planning estimate

Current annual CX ops cost

$1,549,500

Proposed annual CX ops cost

$1,239,600

Year one net, after implementation

$284,900

Annual savings, years two through five

$309,900

Five year total

$1,524,500

Blended cost per contact

$4.77 now $4.49 proposed

Implied agent seats after the change: 20, which frees roughly 5 seats of capacity for growth, overflow, and coverage rather than a target for cuts.

Model uses 260 work days per year. Automation reduces human contacts by the target percent. Productivity lift increases contacts handled per remaining agent. Figures are planning estimates for a strategy conversation, not a quote or a guarantee.

AI handles routine containment and agent assist. Humans keep exceptions, compliance-sensitive work, and high-stakes contacts.

Get a full model on a strategy session

Send yourself the numbers and we will pressure test them together: your real contact mix, your platforms, and a shortlist that fits. A full model for mixed in house and BPO floors is something we run with you on a strategy session.

NameWork emailCompanyPhone (optional)Agent count (from your estimate)Notes (optional)

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Where this fits: the estimate pairs with a contact center platform evaluation when the stack itself is in play, and with AI and automation scoping when the platform stays and the tooling changes. Floors that answer to regulators carry extra design constraints, and we treat those as requirements rather than features.

Estimator Questions

How accurate is this CX AI cost estimator?

It is a planning estimate, not a quote. The model uses your nine inputs, a 260 work day year, and two levers: automation containment and agent productivity lift. Every assumption is shown under the results. When the numbers look interesting, the next step is a strategy session where we rebuild the model with your real contact mix, platforms, and contracts.

What does the automation percentage actually mean in a contact center?

It is the share of contacts contained without a human: password resets, order status, scheduling, simple account questions. Fifteen percent is a conservative starting point for a floor adding modern self service; mature deployments go higher, but we recommend modeling conservatively and letting real results raise the number.

Does AI replace contact center agents?

No. In this model, and in the deployments we scope, AI handles routine containment and assists the agents you have. Humans keep exceptions, compliance-sensitive work, and high-stakes contacts. Most operators use the freed capacity to absorb growth, cut overtime, and shorten queues rather than to shrink the floor.

What does CX AI tooling cost per agent?

It varies widely by scope: assist and analytics tools are commonly priced per agent per month, while voice automation is often priced on usage. The default in the estimator is editable, and because ObsidianX bids requirements across a portfolio of suppliers, the real number comes from a competitive process rather than a rate card.

Want the Full Model, Not the Napkin Version?

Bring these numbers to a strategy session and we will rebuild them with your real contact mix, your platforms, and a supplier shortlist that fits. The conversation costs nothing.

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