Hospitality
Guest Experiences Worth A Five-Star Review
We help hotels and assisted living facilities modernize communications to deliver differentiated guest experiences that build loyalty, whether that means going all-cloud or modernizing while repurposing existing infrastructure. Our solutions run at hundreds of properties under brands like Marriott, Hilton, and IHG.
Hospitality properties need cloud phone systems with property management system (PMS) integration, high-density guest Wi-Fi, and cost-effective replacements for aging copper lines serving elevators and pool phones. ObsidianX sources hospitality-specialized platforms with 70+ PMS integrations, deployed at hundreds of properties under major brands including Marriott, Hilton, and IHG.
The problems we solve for hospitality
Legacy systems drive up costs
Premise PBXs and their underlying carriers are expensive to maintain, with prohibitive upgrade costs, yet room phones remain essential for emergencies and guest service.
The modernization gap
Operators need to cut costs while retaining essential room phone functionality. Ripping everything out is not always the answer.
Guest Wi-Fi is a review category
Hundreds of guest devices streaming simultaneously will find every weakness in an underbuilt network, and mention it publicly.
Copper lines at resort prices
Fire alarms, elevator phones, pool phones, and entry systems on POTS lines cost up to 60 percent more than modern wireless equivalents.
How ObsidianX delivers
Cloud PBX with PMS integration
Crystal-clear voice with unlimited calling, integration with 70+ property management systems, and automated guest amenities: VIP welcomes, wake-up calls, checkout notifications, and amenity promotions.
Explore UCaaS & CCaaSGuest and operations connectivity
Fiber or dedicated broadband sized for hundreds of simultaneous guest devices, with segmented back-of-house networks and vendor consolidation across properties.
Explore Managed NetworksPOTS replacement
Modernize fire alarms, elevator phones, pool phones, and building entry systems with wireless solutions that save up to 60 percent on monthly costs.
Explore Telecom Expense Reduction100% uptime redundancy
SD-WAN failover that automatically switches carriers during outages, so booking engines, key systems, and POS never go dark.
Explore SD-WANFrequently Asked Questions
What hospitality leaders ask us most, answered directly.
What is the best phone system for a hotel?
A cloud PBX with deep property management system integration: guest name display, room status updates, wake-up calls, and billing posting. Platforms like Ooma specialize in hospitality with automated guest amenities and 70+ PMS integrations. ObsidianX matches the platform to your brand standards and property size.
Can we modernize without replacing every room phone?
Often yes. Hybrid approaches keep existing analog room phones working behind a modern cloud core, using gateways to repurpose in-wall wiring. That preserves emergency dialing and guest service while eliminating the aging PBX and its maintenance contract.
How do hotels cut technology costs without hurting guest experience?
The big levers are POTS replacement (up to 60 percent per line), carrier consolidation and aggregation across properties, and retiring premise PBX maintenance. Savings typically fund the Wi-Fi and redundancy upgrades guests actually notice.
What does assisted living need beyond standard hotel technology?
Reliable in-room communications with emergency accessibility, nurse call integration paths, family-friendly calling, and staff mobility. We source platforms serving senior living specifically, balancing resident safety requirements with operational budgets.
Ready to Modernize Your Property?
Schedule a complimentary consultation to discover how the right technology reduces costs and delights guests and residents.
Vendor-agnostic advice. No quotas, no obligation, no pressure.