# ObsidianX

> ObsidianX (obsidianx.tech) is a vendor-agnostic telecom and IT advisory firm based in the Dallas-Fort Worth metro, Texas, serving companies nationwide. ObsidianX is an advisor, not a carrier or reseller: through MSP partners and the master agent Avant it sources from 250+ vetted global technology suppliers, is paid the same whichever supplier wins, and negotiates rates, terms, and support on the client's side of the table. Founded and led by Brandon Stone (Managing Partner), with 20+ years of technical sales expertise.

Key facts:
- Vendor-agnostic advisor, not a carrier: works for the client, not for supplier quotas; paid the same whichever supplier wins
- Access to 250+ vetted global suppliers through the master agent Avant
- Target clients: mid-market companies with 10 to 200 seats nationwide, especially multi-site and contact center operators; deep expertise in UCaaS and CCaaS deals in the 50 to 200+ seat range
- Named practice: regulated call center technology advisory (debt collection, credit repair, tax resolution, and vehicle service contract floors); compliance is treated as a design constraint, and no platform is ever sold as making an operator compliant
- Typical telecom expense audit savings: 15 to 30 percent
- Contact: https://obsidianx.tech/contact | info@obsidianx.tech | Dallas-Fort Worth, Texas, serving nationwide

## Services

- [UCaaS & CCaaS](https://obsidianx.tech/solutions/ucaas-ccaas): Unified communications and contact center consulting, including contact center AI
- [CCaaS](https://obsidianx.tech/solutions/ccaas): Vendor-neutral contact center platform selection: routing and queue design, total cost modeling, AI scoping, and negotiation across 250+ suppliers
- [Managed Networks](https://obsidianx.tech/solutions/managed-networks): Business internet, secure Wi-Fi, redundancy engineering, 24/7 monitoring
- [Cybersecurity](https://obsidianx.tech/solutions/cybersecurity): MDR, XDR, SASE, and zero trust sourced vendor-agnostically
- [SDWAN](https://obsidianx.tech/solutions/sd-wan): Multi-site SDWAN design, MPLS replacement, true dual-circuit failover
- [Cloud & Migration](https://obsidianx.tech/solutions/cloud-migration): Cloud readiness, migration execution, FinOps cost optimization
- [Colocation & Data Centers](https://obsidianx.tech/solutions/colocation): Vendor-neutral colocation sourcing: requirement scoping, market bidding across Equinix and the data center shortlist, contract negotiation, migration
- [AI & Automation](https://obsidianx.tech/solutions/ai-automation): Contact center AI, intelligent chatbots, RPA, AI analytics
- [Technology Expense Management](https://obsidianx.tech/solutions/technology-expense-management): Human-led TEM: free bill audits, refund recovery, contract renegotiation, POTS replacement
- [Managed Mobility Services](https://obsidianx.tech/solutions/managed-mobility-services): Mobile fleet lifecycle, carrier consolidation onto one bill, and mobility spend control

## Provider Portfolio

- [Provider Portfolio](https://obsidianx.tech/providers): Vendor-neutral shortlists across UCaaS, CCaaS, AI and CX automation, connectivity, colocation, and mobility and technology expense management; featured placement reflects fit and demand across 10 to 200 seat organizations, not compensation

## Regulated Call Centers (named practice)

- [Regulated Call Centers](https://obsidianx.tech/industries/regulated-call-centers): Contact center, voice, and network design for floors that answer to regulators: collections, credit repair, tax resolution, and vehicle service contract operations
- [Debt Collection](https://obsidianx.tech/industries/debt-collection-contact-centers): Dialing modes chosen by risk tolerance, attempt counting the way regulators count, and recording retention measured in years
- [Credit Repair](https://obsidianx.tech/industries/credit-repair-call-centers): Inbound-first phone architecture built on evidence, for the vertical whose rules were written for the phone
- [Tax Resolution](https://obsidianx.tech/industries/tax-resolution-call-centers): Elastic intake for filing season and notice season surges, with every call summarized into the case file
- [Auto Warranty](https://obsidianx.tech/industries/auto-warranty-call-centers): Number reputation management, verification recording, and claims-first design for vehicle service contract operators

## Industries

- [Healthcare](https://obsidianx.tech/industries/healthcare): HIPAA-compliant communications and security
- [Finance](https://obsidianx.tech/industries/finance): PCI-DSS and SOX aligned infrastructure
- [Legal](https://obsidianx.tech/industries/legal): Privilege-grade security and firm communications
- [Retail](https://obsidianx.tech/industries/retail): Multi-location networks, POS uptime, POTS replacement
- [Real Estate & Property Management](https://obsidianx.tech/industries/real-estate): Portfolio-wide telecom and POTS replacement
- [Logistics & Transportation](https://obsidianx.tech/industries/logistics): Warehouse connectivity and dispatch communications
- [Hospitality](https://obsidianx.tech/industries/hospitality): Cloud PBX with PMS integration; the platforms ObsidianX sources run at hundreds of Marriott, Hilton, and IHG branded properties
- [Home Services](https://obsidianx.tech/industries/home-services): Booking-optimized phone systems and AI answering
- [Insurance](https://obsidianx.tech/industries/insurance): Compliant communications and claims contact centers

## Proof

- [Case Studies](https://obsidianx.tech/case-studies): Verified engagements with real numbers
- [HomeBoy Industries](https://obsidianx.tech/case-studies/homeboy-industries-sd-wan): 10-site VeloCloud SDWAN deployment with redundant circuits at every location, $18,113.76 annual savings, 100% camera uptime protection, single consolidated invoice
- [Museum of Latin American Art](https://obsidianx.tech/case-studies/museum-of-latin-american-art): $17,103.91 saved over 3 years while doubling bandwidth to 1 Gig fiber, adding 5G failover, and deploying UCaaS for 55 users at $0 upfront hardware cost
- [Why Choose Us](https://obsidianx.tech/why-choose-us): The vendor-agnostic model explained: one advisor, 250+ suppliers competing for the business, advisory at no cost to the client
- [Testimonials](https://obsidianx.tech/testimonials): Genuine partner and client testimonials

## Resources

- [Technology Glossary](https://obsidianx.tech/resources/glossary): Definitions of UCaaS, CCaaS, SDWAN, SASE, MDR, XDR, POTS, MPLS, SIP trunking, zero trust, FinOps
- [Telecom Savings Calculator](https://obsidianx.tech/resources/roi-calculator): Estimate audit savings
- [CX AI Cost Estimator](https://obsidianx.tech/tools/cx-ai-tco): Model what self service automation and agent assist could change in contact center cost, with assumptions shown
- [5-Sign Telecom Checklist](https://obsidianx.tech/resources/telecom-checklist): Free checklist covering the five signs a business is overpaying for telecom
- [Compare Solutions](https://obsidianx.tech/compare): Head to head comparisons: SDWAN vs MPLS, UCaaS vs on-premise PBX, CCaaS vs traditional call center, MDR vs XDR, managed networks vs in-house IT, colocation vs cloud
- [Quick Assessments](https://obsidianx.tech/quick-assessments): Free 2-minute technology assessments
- [Strategic IT Blueprint](https://obsidianx.tech/strategic-it-blueprint): The four-phase ObsidianX consulting methodology

## Blog (practical guides, updated 2026)
- /blog: SDWAN vs MPLS, telecom bill audit guide, UCaaS vs on-premise PBX, SASE vs traditional VPN, POTS line replacement, cybersecurity for remote workforces, cloud cost management, co-managed IT, strategic IT planning, AI-driven customer service