Contact Center CX with AI
Don't take our word for it. Call our AI.
Every AI vendor gives you a staged demo line with a fake business on it. We did something different: 469.436.3232 is our real phone number. An AI answers it, handles our actual leads, and books real meetings on our calendar. Call it right now and judge for yourself.
And here is the part no vendor can say: we make nothing if you like the voice. We are vendor-agnostic consultants. If the call impresses you, we will show you which of 250+ suppliers builds this best for your business.
Answered around the clock, even at 3 am. Documented client result: $17,103 saved on a single contract for the Museum of Latin American Art.
What You Get
What contact center AI actually does
Not a chatbot bolted onto hold music. Modern contact center AI changes the economics of every customer interaction.
Answers every call, 24/7
Intelligent virtual agents greet callers instantly, resolve routine inquiries, and book appointments while your team sleeps.
Deflects 20 to 40% of routine volume
Password resets, order status, scheduling, FAQs: resolved without an agent, so humans handle what actually needs a human.
Assists your live agents in real time
Sentiment analysis, next-best-action prompts, and instant knowledge retrieval while the agent is on the call.
Kills after-call work
Automated summaries and dispositions cut minutes of wrap-up from every interaction.
Routes on intent, not menus
Predictive routing sends callers to the right destination from the first sentence, without a phone tree.
Sees 100% of interactions
AI quality monitoring reviews every call and chat for compliance and coaching, not a 2 percent sample.
Industry Outcomes
What the research says by industry
Published industry studies, not our marketing. We cite sources during your assessment and architect your deployment toward these outcomes.
Healthcare & Practices
30 to 40%
fewer no-shows reported by practices using AI-driven reminders and scheduling
Multi-location medical, dental, veterinary, and eye care groups lose revenue every time the front desk misses a call or a patient forgets a visit. AI answering and scheduling keeps the calendar full around the clock.
Legal & Professional Services
One case
a single captured after-hours call can pay for the entire system
Industry surveys consistently show a large share of calls to firms go unanswered or to voicemail, and most callers do not leave a message. An AI intake agent answers at 5:01 pm and on Saturday.
Finance & Insurance
~35%
of routine calls deflected by virtual agents in published industry studies
Balance checks, claim status, appointment scheduling: AI resolves the routine so licensed staff spend their time on the conversations that need a human.
Retail & Consumer
Millions
in documented annual savings from contact center automation at scale
Order status, returns, store hours, and inventory questions are exactly the interactions AI resolves instantly, at any volume, without hold music.
The ObsidianX Difference
Every platform vendor says their AI is the best
RingCentral, Five9, Genesys, NICE, Talkdesk, 8x8: each one will happily sell you their AI story. We do not carry a quota for any of them. Through the master agent Avant, 250+ suppliers compete for your requirements, we benchmark the offers against the market, and we negotiate on your side of the table. Our documented results include $17,103 in contract savings for the Museum of Latin American Art and a 10 site network transformation for HomeBoy Industries.
The consulting costs you nothing. Suppliers pay us from their sales budget at the same pricing you would get going direct.
2 minute CCaaS assessment
Is your contact center ready for AI? Get an instant read on fit and savings.
Start the assessmentCX journey assessment
Walk your customer journey and find where AI lifts satisfaction and efficiency.
Map your journeyBook the strategy call
30 minutes with Brandon on your numbers, options, and a phased AI roadmap.
Pick a timeContact Center AI Questions
Straight answers, including the one about whose ROI numbers these are.
Is the AI answering your phone really the same thing you would sell me?
Yes. Our line at 469.436.3232 is answered by a production AI voice agent that qualifies callers and books meetings on our real calendar. The platforms we recommend to clients are selected per client from 250+ suppliers, so yours may differ by brand, but the capability class is exactly what you hear when you call us.
What does ObsidianX charge for contact center AI consulting?
Nothing. We are compensated by suppliers through the master agent Avant at the same pricing you would get going direct. Our incentive is finding the platform that fits you, not pushing a quota.
We already have RingCentral, Five9, Genesys, or another platform. Is this still relevant?
Especially then. If your contract renews inside the next 12 months, that window is your leverage. We benchmark your current platform against the market, force alternatives to compete, and either negotiate your renewal down or move you to a better fit. Preparing 6 to 12 months before renewal produces the best outcomes.
How fast can AI be added to an existing contact center?
Virtual agents and AI answering for routine inquiries typically pilot in weeks, not months, especially on modern CCaaS platforms. A full platform migration takes longer, which is why the strategy call maps a phased path that starts producing value early.
Are the ROI numbers on this page from ObsidianX clients?
No, and we will not pretend otherwise. The vertical figures cite published industry research, which we link during your assessment. Our documented client results are in cost reduction: for example, a $17,103 contract savings for the Museum of Latin American Art. We architect AI deployments toward the industry outcomes shown here.
Your Renewal Window Is Your Leverage
If your contact center contract renews in the next 12 months, now is when preparation pays. Call our AI, take the 2 minute assessment, or book the strategy call directly. Every path ends at the same place: clarity on what your contact center should cost and what AI should be doing for it.
Vendor-agnostic advice. No quotas, no obligation, no pressure.